Customer Relationship Manager (100%, all genders) at SWISS Aviation Software

We're looking for a motivated new colleague to join us. Excited to grow together? Let’s talk!

Facts

Location

Allschwil

Employment level

Direct entry

Function

Customer service

Working time

Full time

Salary

CLA

Publishing date

08-19-2025

Application deadline

12-31-2025

• Build and maintain strong relationships with AMOS customers
• Share updates on Swiss-AS strategy, product features, and roadmap
• Conduct regular customer reviews to assess satisfaction and growth potential
• Log customer interactions in CRM for transparency and collaboration
• Recommend tailored support based on customer needs
• Contribute to communications like mailings, surveys, and events
• Represent customer feedback in cross-functional discussions
• Stay informed on industry trends to enhance engagement
• Support annual customer service goals of Swiss-AS

Human Resources

Swiss AviationSoftware Ltd.

Attractive company pension scheme, Subsidized parking or public transport, Company health management, Flight benefits, Remote working (e.g. from home), Flexible workhours and part-time working models, Diversity programmes, Paid maternity and paternity leave

Swiss AviationSoftware is a 100% subsidiary of Lufthansa Technik, and along with our partners in the Digital Tech Ops Ecosystem, leads the digital transformation of the aviation industry in technical asset operation.

Top criteria:

• Experience in aircraft maintenance and industry software
• Strong interpersonal and communication skills; German is a plus
• Proven track record in customer relations and supplier management
• Strong interpersonal skills and the ability to think in solutions.
• University Degree (preferred)
• English is Mandatory: Excellent written/verbal communication and presentation skills

(additional languages are of advantage, especially german is a plus)

• An in-depth knowledge of AMOS
• Be ready to lift the challenge to maintain the market-leading position of Swiss-AS and AMOS
• Knowledgeable in MS Office applications Excel, Word and PowerPoint, proficiency in CRM software products (e.g., Zoho, Salesforce, Microsoft Dynamics, etc.).
• Be a team player, flexible, proactive and able to work independently in a fast-paced environment
• Actively participate in the continuous improvement of CRM and Company processes
• Willingness to travel (10-15%)

Swiss AviationSoftware is a 100% subsidiary of Swiss International Air Lines and successfully develops and distributes the software package AMOS which manages the maintenance, engineering and logistics requirements of modern airlines. In order to strengthen our leading market position we are looking for dedicated employees who would like to work in a fascinating international environment with more than 160 customers from all over the world.

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